Resolving QuickBooks Error Code 6189, 816: A Comprehensive Guide

QuickBooks Error Code 6189, 816 is a common issue encountered by users while working with the software. This error typically occurs when QuickBooks encounters difficulty in accessing the company file due to various reasons such as network issues, file corruption, or incorrect file permissions. Resolving this error is crucial to ensure the smooth functioning of QuickBooks and to prevent data loss. In this comprehensive guide, we will explore the causes, symptoms, and detailed steps to fix QuickBooks Error Code 6189, 816 effectively.

Understanding QuickBooks Error Code 6189, 816

QuickBooks Error Code 6189, 816 usually occurs when there is a discrepancy between the company file and the transaction log file. This can happen due to several reasons, including:

  1. Network Issues: If there are issues with the network connection or the server hosting the company file, it can lead to Error Code 6189, 816.
  2. File Corruption: Corruption in the company file or the associated transaction log file can trigger this error.
  3. Incorrect File Permissions: If the user does not have sufficient permissions to access or modify the company file, QuickBooks may encounter Error Code 6189, 816.

Symptoms of QuickBooks Error Code 6189, 816

  • QuickBooks freezing or crashing frequently.
  • Inability to open the company file.
  • Error message displaying “Error -6189, -816” on the screen.
  • Delayed response time while working on QuickBooks.

How to Fix QuickBooks Error Code 6189, 816

Follow these comprehensive steps to troubleshoot and resolve QuickBooks Error Code 6189, 816:

Step 1: Update QuickBooks to the Latest Release

Ensure that your QuickBooks software is updated to the latest release. To do this, follow these steps:

  • Open QuickBooks and navigate to the “Help” menu.
  • Select “Update QuickBooks Desktop.
  • Click on “Update Now” and wait for the process to complete.

Step 2: Run QuickBooks File Doctor

QuickBooks File Doctor is a built-in tool that can help diagnose and repair common file-related issues. Follow these steps to run QuickBooks File Doctor:

  • Download and install QuickBooks File Doctor from the official Intuit website.
  • Open QuickBooks File Doctor and select the company file exhibiting Error Code 6189, 816.
  • Follow the on-screen instructions to allow QuickBooks File Doctor to scan and repair the file.

Step 3: Verify Network Connectivity

Ensure that your network connection is stable and that all computers accessing the company file are connected to the same network. If you suspect network issues, contact your IT administrator for assistance.

Step 4: Check File Permissions

Verify that the user accessing the company file has the appropriate permissions. Follow these steps to check file permissions:

  • Right-click on the company file and select “Properties.”
  • Go to the “Security” tab and ensure that the user has “Full Control” permissions.
  • If not, modify the permissions accordingly.

Step 5: Rename .ND and .TLG Files

Renaming the .ND and .TLG files associated with the company file can often resolve Error Code 6189, 816. Follow these steps:

  • Open the folder containing the company file.
  • Locate the files with the extensions .ND and .TLG (e.g., CompanyFile.qbw.ND, CompanyFile.qbw.TLG).
  • Right-click on each file and select “Rename.” Add “.old” at the end of the filename (e.g., CompanyFile.qbw.ND.old).
  • Close and reopen QuickBooks to allow the software to recreate these files.

Step 6: Use QuickBooks Auto Data Recovery (ADR)

If the above steps do not resolve the error, you can try using QuickBooks Auto Data Recovery (ADR) to recover lost or corrupted data. Follow the instructions provided by QuickBooks Support to use ADR effectively.

Step 7: Contact QuickBooks Support

If you are unable to resolve QuickBooks Error Code 6189, 816 using the above steps, it may indicate a more complex issue that requires expert assistance. Contact QuickBooks Support for personalized guidance and support.


QuickBooks Error Code 6189, 816 can disrupt your workflow and impact productivity. However, by following the comprehensive steps outlined in this guide, you can effectively troubleshoot and resolve this error. Remember to stay patient and thorough while implementing the solutions, and don’t hesitate to seek professional help if needed. With the right approach, you can overcome QuickBooks Error Code 6189, 816 and ensure the seamless functioning of your QuickBooks software.